GB/T 35408-2017

Quality management in E-commerce—Terminology (English Version)

GB/T 35408-2017
Standard No.
GB/T 35408-2017
Language
Chinese, Available in English version
Release Date
2017
Published By
General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
Latest
GB/T 35408-2017
Scope
E-commerce Quality Management
Introduction

In-depth analysis of the National Standard of the People's Republic of China GB/T 35408—2017

Analysis of the background of standard formulation and technological evolution

GB/T 35408—2017 "Terms of Quality Management in E-commerce" is an important national standard that came into being against the backdrop of the rapid development of e-commerce. With the popularization of Internet technology and the expansion of the e-commerce industry, quality issues have become a key factor restricting the healthy development of the industry.

Standard Dimensions GB/T 35408—2017 Comparison Standards
Scope Definition and Application of E-commerce Quality Management Terms -
Core Concepts Covering multiple dimensions such as quality control, risk management, and integrity assessment SB/T 10693—2012 (Online Shopping Terms)
Technological Innovation Introduction of cutting-edge concepts such as traceability and quality credit assessment GB/T 19000—2016 (Fundamentals of Quality Management System)

Comparative Analysis of E-commerce Quality Management Frameworks

GB/T 35408—2017 constructs a complete quality management framework from multiple dimensions. The following is a comparative analysis of the core framework:

Quality Management Dimensions Core Terms Application Cases
Quality Control Purchase Inspection (3.2.7), Product Information Display (3.1.5) Merchants on the e-commerce platform conduct quality inspections on goods to ensure that product information is authentic and reliable.
Risk management Quality risk prevention and control (6.7), online monitoring (5.9) Through real-time data collection and analysis, identify potential quality problems and deal with them in a timely manner.
Credit assessment Quality credit assessment (4.2), transaction evaluation (4.4) Consumers form a comprehensive judgment on the quality credit of merchants through product evaluation and store ratings.

Implementation suggestions and future prospects

To ensure the effective implementation of the standard, it is recommended to start from the following aspects:

  • Technical level:Promote the construction of intelligent quality monitoring systems, such as AI image recognition and blockchain traceability.
  • Management level: Strengthen the construction of internal quality management system of enterprises to ensure compliance with national standards.
  • Policy level: Improve relevant laws and regulations and establish a cross-departmental collaborative supervision mechanism.

Looking to the future, with the further development of technologies such as 5G and big data, e-commerce quality management will move towards intelligence and refinement. GB/T 35408-2017, as an industry benchmark, will play an important role in promoting the improvement of e-commerce quality and the standardized development of the industry.

GB/T 35408-2017 Referenced Document

GB/T 35408-2017 history



Copyright ©2007-2025 ANTPEDIA, All Rights Reserved