GB/T 42936-2023
Facility Management Process Management Guide (English Version)
- Standard No.
- GB/T 42936-2023
- Language
- Chinese, Available in English version
- Release Date
- 2023
- Published By
- General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
- Latest
- GB/T 42936-2023
- Scope
- This document establishes the general principles of process management in facility management and provides guidance for planning, determining facility management processes, evaluation and improvement. This document is applicable to facility management activities of all types of organizations.
- Introduction
Standard Framework and Core Values
GB/T 42936-2023, as an important standard in the field of facility management, has systematically constructed a process management system covering the three levels of strategy, tactics, and operation for the first time. The standard transforms the high-level structural requirements of ISO 41001 into executable specific activities through 62 process tables.
Three-dimensional process management framework
Management level Typical process Output results Strategic level Formulate FM strategy, space planning, risk management Strategic planning documents, investment decisions Tactical level Feasibility study, service standard formulation, KPI design Implementation plan, budget plan Operational level Service delivery, maintenance execution, satisfaction evaluation Service records, evaluation reports
Key points for implementation of key processes
1. FM strategy formulation (Table 2)
It is necessary to decompose 8 sub-strategies such as performance strategy and space planning strategy from the organizational strategy, focusing on the connection between energy strategy and HSSE (health/safety/security/environment) strategy.
2. Service provider management (Table 24-25)
Establish an evaluation system with 6 dimensions including regional coverage and legal compliance, with special emphasis on the optimization of workstation reservation solutions under flexible office scenarios.
3. Acceptance of construction projects (Table 45)
Implement the "three-stage handover" mechanism:
① Data handover (drawings/quality assurance documents)
② Physical handover (facilities/equipment)
③ Site handover (space/authority)
PDCA cycle improvement mechanism
The standard innovatively embeds the PDCA method into each management level:
- Planning (P): Standardization is achieved through the formulation of construction standards in Table 40
- Implementation (D): Control of the seven elements of project management during the construction period specified in Table 49
- Inspection (C): Table 62 Customer satisfaction evaluation includes 6 categories and 21 indicators
- Disposition (A): The system improvement report required by Table 23 must include root cause analysis
Digital transformation recommendations
Combined with clause 6.5.3.1 of the standard, it is recommended to adopt:
• BIM technology implementation Table 46 Space planning visualization
• IoT device support Table 59 Preventive maintenance
• Mobile APP integration Table 56 Service request channels
GB/T 42936-2023 Referenced Document
- GB/T 19000 Quality management systems—Fundamentals and vocabulary
- GB/T 36688 Facility management—Vocabulary
GB/T 42936-2023 history
- 2023 GB/T 42936-2023 Facility Management Process Management Guide